The Consumer Protection Act, 2019 (New Act) received the assent of the President of India and was published in the official gazette on 9 August 2019. The New Act seeks to replace the more than 3 (three) decades old Consumer Protection Act, 1986 (Act).
HOW TO FILE CONSUMER APPLICATION ONLINE IN INDIA:-
1. Identify The department/company you want to complaint about
2. Preparing the Complaint
3. Addressing the Complaint
4. Framing the Complaint application
5. Paying the fee
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Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the ConsumerProtection Act, 1986. The bill has defined customer rights including the following:
Protection against marketing goods and products which are harmful to life.
Information regarding quality, quantity, purity, standard and price of goods and services.
Access to different products and services at competitive costs.
Reimbursement against unfair and fraudulent trade practices.
Professional Services, simplified approach and compliances made easy.